Legal

Terms & Conditions

Last Updated: 8 May 2026  |  Effective Date: 8 May 2026

1. Definitions

• "Agreement" — these Terms and Conditions, together with our Privacy Policy and any engagement letter issued to you
• "Service" — legal services provided by Lotus Lanna, including consultations, parenting arrangement assistance, and case handling
• "User" / "you" — any individual accessing this website or engaging our services
• "We" / "Us" / "Our" — Lotus Lanna, operating from 38 Charoen Prathet Road, Mueang, Chiang Mai 50100, Thailand
• "Content" — all text, information, and materials on this website

2. Acceptance of Terms

By accessing this website or submitting an enquiry, you confirm that you have read and agree to these terms. You must be at least 18 years of age and legally capable of entering into binding agreements to use our services. If you are acting on behalf of another person, you confirm you have authority to do so.

3. Service Description

Lotus Lanna provides family law services in Thailand, including:

• Separation Guidance Sessions — a single consultation with written summary
• Parenting & Support Arrangements — drafting, mediation support, and document preparation
• Comprehensive Family Case Handling — full matter management and court representation

Services are available to individuals in Thailand and to international clients with matters subject to Thai jurisdiction. We do not advise on the laws of other countries, except where relevant to coordinating with overseas advisors.

Website availability is not guaranteed. We may update, suspend, or discontinue any part of the site without notice.

4. User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information in all enquiries and instructions
• Not use the website for any unlawful purpose or in any way that could harm others
• Not attempt to access systems or data you are not authorised to access
• Not reproduce, distribute, or republish any content from this website without our written permission
• Notify us promptly if information you have provided becomes inaccurate or changes materially

5. Intellectual Property

All content on this website — including text, structure, design, and any written summaries provided to clients — is the intellectual property of Lotus Lanna unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence to access and read content for personal use only. You may not copy, adapt, or redistribute it for commercial purposes without prior written consent.

6. Fees and Payment

Our services are offered at the following fixed fees, quoted in Thai Baht:

• Separation Guidance Session: ฿4,700
• Parenting & Support Arrangements: ฿9,500
• Comprehensive Family Case Handling: ฿18,000

Fees are confirmed in an engagement letter before work commences. Payment terms will be specified in that letter. We accept bank transfer. Invoices are issued in Thai Baht.

If scope changes significantly during an engagement, we will discuss any adjustment to fees with you before proceeding. We do not charge for brief follow-up queries during an active engagement.

Refund Policy

Refunds are considered on a case-by-case basis. If we have already conducted a consultation session or begun substantive work, we are not obliged to issue a full refund. Where services have not yet commenced, a refund may be arranged at our discretion. Please contact [email protected] to discuss.

7. Service Delivery Terms

Timelines for service delivery depend on the nature of the matter, the cooperation of all parties involved, and court scheduling. We will provide a realistic estimate at the outset and update you if circumstances change. We do not commit to fixed completion dates in contested matters.

We will communicate progress in writing at meaningful stages. We expect clients to respond to requests for instructions or information within a reasonable time to avoid delays.

8. Confidentiality

We maintain strict confidentiality in all client matters in accordance with our professional obligations under Thai law. Information shared with us in the course of an engagement will not be disclosed to third parties except as required to conduct your matter, as required by law, or with your consent. This obligation survives the end of the engagement.

9. Disclaimers

The information on this website is provided for general informational purposes only and does not constitute legal advice. No solicitor-client relationship is created by visiting this website or submitting an enquiry. A professional relationship is formed only upon our acceptance of an instruction and the issue of an engagement letter.

Legal outcomes depend on many factors outside our control. We will provide our honest assessment of your position, but we cannot and do not commit to any particular result in any matter.

10. Limitation of Liability

To the extent permitted by Thai law, our liability to you for any claim arising from our services is limited to the fees paid by you for the specific service giving rise to the claim.

We are not liable for indirect, consequential, or special damages, including loss of business, loss of data, or reputational harm, whether or not we were advised of the possibility of such damages.

Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence.

11. Force Majeure

We are not liable for failure or delay in performing obligations caused by events beyond our reasonable control, including court closures, natural disasters, government actions, or public health emergencies.

12. Indemnification

You agree to indemnify and hold Lotus Lanna harmless from any claims, losses, or expenses (including legal costs) arising from your breach of these terms, your misrepresentation of material facts in an engagement, or your unlawful use of this website.

13. Termination

Either party may end an engagement by providing written notice. We may terminate an engagement if you breach these terms, fail to provide instructions within a reasonable time, or if continuation would place us in breach of our professional obligations. In such cases, we will provide reasonable notice and return any documents belonging to you.

Termination does not affect accrued rights or obligations, including payment for work already carried out. Confidentiality obligations survive termination.

14. Dispute Resolution

If a dispute arises, we ask that you first contact us directly at [email protected] so that we can attempt to resolve it informally. If we cannot reach a resolution within 30 days, either party may refer the matter to the Lawyers Council of Thailand's complaints mechanism or, where appropriate, to the courts.

These terms are governed by the laws of Thailand. Any disputes not resolved informally will be subject to the exclusive jurisdiction of the courts of Chiang Mai Province, Thailand.

15. General Provisions

• Entire agreement: These terms, together with any engagement letter, constitute the entire agreement between us for the relevant service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these terms without our written consent.
• Notices: Formal notices should be sent in writing to our office address or to [email protected].

16. Changes to These Terms

We may update these terms from time to time. Changes will be indicated by a revised "Last Updated" date. Continued use of the website after changes have been posted constitutes acceptance of the updated terms.

17. Contact

• Email: [email protected]
• Address: 38 Charoen Prathet Road, Mueang, Chiang Mai 50100, Thailand
• Phone: +66 53 284 67 91